Network Operations Analyst
Job Description
The Network Operations Analyst will deliver first-, second-, and third-line technical support, maintenance, and monitoring of Cantor International Services Limited's highly available global financial network. The role blends day-to-day troubleshooting with automation initiatives, AI-driven problem solving, and participation in infrastructure design and implementation projects across data-center and enterprise environments.
Responsibilities
• Deliver day-to-day network support and resolve incidents within business recovery targets.
• Lead root-cause analysis for internal and customer outages and recommend corrective actions.
• Provide technical assistance to other teams and mentor junior staff.
• Execute project tasks such as new installations, platform refreshes, and service turn-ups (CDN, VPN, Extranet).
• Develop and maintain network automation scripts and AI-based tools to reduce manual effort.
• Create and update infrastructure documentation, design diagrams, and service review reports.
• Maintain and enhance enterprise monitoring solutions, reviewing new tools and practices.
• Implement BAU changes (break-fix, moves, adds, changes) following the change management process.
• Participate in on-call rotation (including weekends) and a weekday shift rota covering 08:00-16:00 or 12:00-20:00 GMT.
• Perform ad-hoc duties such as data-center visits, network audits, and power-maintenance support.
Qualifications
• Cisco CCNP Routing & Switching certification.
• JNCIA-Junos certification.
• Wireless networking certification (e.g., CWNA or equivalent).
• Strong fundamentals in Junos OS and Cisco IOS configuration and monitoring.
• Hands-on experience with routing protocols (EIGRP, OSPF, BGP) and route manipulation.
• Knowledge of Palo Alto firewalls and F5 load balancers from implementation to operation.
• Proficiency in scripting/automation using Python, Ansible, or similar tools.
• Demonstrated experience in a high-volume, high-availability financial trading environment.
• Experience designing, installing, and supporting enterprise Wi-Fi (Extreme Networks a plus).
• Creative, curious approach to applying AI tools for network operations and troubleshooting.
Compensation Expextations: $160,000 - $170,000 Total Comp
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